Disappearing Service Basics

We’ve chided Walgreens on this site before for printing on receipts “Hi, I’m (cashier name). I’m here to serve you with the ‘Seven Service Basics.'” I asked many Walgreens cashiers—whose names were printed on the receipts—what the Seven Service Basics were, and none ever knew.

Well, Walgreens has finally dropped the promise of Seven Service Basics from their receipts. It now says “I’m here to serve you.” I guess they finally decided it was easier to drop the program than to tell their employees about it.

Steve Yastrow posted this on March 22, 2005, in Service.
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