I hope none of you were ensnared in the Comair-USAir fiascos! The story reminded me of a brief conversation with a United check-in employee at O’Hare on December 19. My transaction went just fine, but I commented on the generally long lines and obviously small # of UAL employees. Her response, “Yes, United is running an experiment called ‘Fly the Airline with no employees.'” Uh huh.
