Have you sought customer feedback … ONE CUSTOMER … today?
Never.
Ever.
Get Out Of Touch.
With Customers.
Easy to lose touch.
G.W. Bush.
Me.
You.
BigCo.
WeeCo.
Must not happen.
Stop.
Now.
Call a Customer.
Out of the Blue.
Ask (use these words): “How Things Goin’?”
Listen.
LISTEN.
Take notes.
Meticulous.
(Record in Special Notebook.)
Follow-up.
FAST.
Repeat.
48-hours hence.
Hint: This applies to 100% of us. Not just “bosses.”
We.
All.
Have.
Customers.
Hey, tompeters.com Clients (Ye, the Beloved!) …
How’s It Goin’?