100 Ways to Succeed #3:


The rarest of gifts: THANK YOU!

Alas, it (a nod of appreciation, a hastily penned, 2-line T-note) it is so rare. (And thence … ever so powerful!)

Among TP’s favorite quotes: “The two most powerful things in existence: a kind word and a thoughtful gesture.”—Ken Langone, VC and Home Depot founder. “The deepest human need is the need to be appreciated.”—psychologist William James. “We look for listening, caring, smiling, saying ‘Thank you,’ being warm.”—Colleen Barrett, president, Southwest Airlines, on hiring criteria.

Think: THANK YOU POWER! (And “power” it is!)

Hints: (1) Make it “permanent”—send a note. (2) HANDWRITTEN notes beat emails!!!!!!! (3) This applies equally at age 18 in a “powerless” job, as well as at age 48 as Honcho. (4) Do this especially when you “don’t have time”—at the end of a stressful day. (5) Make it a “formal” habit—do it at the end of the day, say, every 2 or 3 days. (6) If you can’t think of anything or anyone to say “Thank you” to—I suggest you go see a shrink.

(Remember: “Performance” stems from Engagement … Encouragement … Passion … Appreciation … Public recognition … Respect. “Thanking” is a big part of that.)

Uh, Thank You for taking the time to read this!

Tom Peters posted this on September 22, 2004, in Success Tips.
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