Re-imagining IT Services
Business techonologist Wilhelm Hamman of Computer Associates Africa cites Tom's PSF (professional service firm) model in his itweb.com article about on-demand computing. His conclusion about what it will take to transform the IT service business to meet the demands of on-demand computing:
We need entrepreneurs focusing on enabling the new, laying the foundation for transformation and fighting the battles for the brilliant men and woman that produce extraordinary products and services in the IT department today. Forget the old MBA models generated for the industrial age, and accept the new thinking engulfing our age. It's the business of change, innovation, young people, new technology and great products and service.
Somewhere in Johannesburg, there's a well-read copy of Re-imagine!