Archives: October 2012

In Russia, a Public Event

On 17 November 2012, Tom will be appearing at the World Trade Center in Moscow. We're glad to announce this opportunity for the public in Russia to see Tom. To get further details, in Russian, about the seminar, you can visit the event page here.

Cool Friend #158
George Kohlrieser

New Cool Friend George Kohlrieser is an internationally recognized expert on leadership. He's also an award-winning author, consultant, media commentator, and motivational speaker. Best known, perhaps, for his book Hostage At The Table, he is acclaimed for introducing the hostage metaphor to leadership development. Currently, he is Professor of Leadership and Organizational Behavior at IMD, the International Institute for Management Development, in Lausanne, Switzerland, where he directs the High Performance Leadership (HPL) Program. Shelley Dolley spoke to him about his new book, Care to Dare. You can read his Cool Friend interview here, or visit his website,, for more information.

You Matter To Me

Tom's newest ebook is now available! You Matter to Me is a very visual adaptation of the piece he wrote called Acknowledgement. We all need to know that the work we're doing is making a difference, and that someone sees that. This isn't about fawning all over the people who work for you or with you. It can be as simple as noticing someone's effort and acknowledging it. Here's how Tom sums it up:

It is to say, simply, that in any context, personal or professional, there is no greater gift to the person or persons with whom you are engaged than heartfelt (as well as headfelt) acknowledgement of their contributions and fundamental human worth; moreover, said acknowledgement almost invariably leads to greater commitment and better-served clientele and a happier bottom line.

MOAP #23
The Final Section

The final addition to Tom's "Mother of All Presentations" (MOAP) is available now at You can download it as a PowerPoint or a PDF. Section 23 is a collection of classic presentations that join together Tom's work with a wide variety of focus.

We've been releasing a new section of MOAP every other week throughout 2012. We hope you've enjoyed each installment. Feel free to use and share the presentations. As Tom would say, "'steal' all you want!"

Join The Mash-Up Revolution

[Our guest blogger today is Ian Sanders, marketer, writer, and idea communicator.—CM]

Glancing down my LinkedIn connections this morning, I was reminded how meaningless job titles have become in a world where so many of us have gone multidimensional: how can you communicate multiplicity in a singular title? In an increasingly competitive and uncertain job market, communicating our professional talents is more important than ever. Whilst some of my LinkedIn contacts have selected stand-out titles like Change Agent and Risk Taker, the reality is that, for many, a job title doesn't cut it anymore.


Award for Excellence in Leadership

Last night, Tom received the Warren Bennis Award for Excellence in Leadership from the Global Institute for Leadership Development. They invited him to speak as part of the award ceremony, and you can see his slides below. Tom has enormous respect for Warren and a passion for Excellence in leadership, so I'm sure his presentation reflects both.

Palm Desert Final
Palm Desert Long

Engaging and Empowering Patients

Tom has been very outspoken about problems with the healthcare industry (a few examples). In August, he spoke at Harvard on a panel called Engaging and Empowering Patients for Quality and Safety, which was part of the Eleventh National Quality Colloquium: The Leading Forum on Patient Safety, Quality Enhancement, and Medical Error Reduction. His fellow panelists were Michael Millenson, author of Demanding Medical Excellence and president of Health Quality Advisors, Rajni Aneja, EVP of the Joslin Diabetes Center, and "e-patient Dave" deBronkart, former cancer patient and patient care activist. (To see the speeches, go to the end of this post for the links.)

All of the panelists are working toward a common goal, well summarized by the title of Millenson's book: Demanding Medical Excellence. Medical Excellence includes reduction of medical errors, greater quality of care, improved communication between patients and healthcare professionals, increased decision making power for patients, as well as the ability to manage their own care. While Excellence is an aspirational word, the current state of the healthcare industry demands more than interest in lofty goals. The statistics on medical errors are not improving, and it is extremely difficult to change the habits and practices of an entire industry. Not to mention the fact that you'd be hard pressed to find anyone who hasn't been frustrated or angered by a healthcare experience whether its their own or their loved one's.


Business Ethics and Other Oxymorons

On November 1st, Tom will be joining Nitin Nohria, Dean of the Harvard Business School for a conversation on business ethics, moderated by Donna Carpenter of New Word City. They'll be speaking at a Ford Hall Forum in Boston called Business Ethics and Other Oxymorons. Their conversation will cover a wide range of ethical issues, from morally committing to your business to partnering with others who aren't ethical to teaching ethics to business students. It should be a very entertaining discussion and it's free of charge. So if you're in the Boston area, please join us.

Brooklyn (More or Less)

Tom is presenting an all-day conference in, more or less, Brooklyn today. But that's misleading. He's actually speaking in Breukelen, Netherlands, at a Focus Conference. Breukelen is a few miles outside Amsterdam, and the name Brooklyn, New York, is a bastardization of its Dutch founders' Breukelen.

Focus Conference, Netherlands

MOAP #22

Part 22 of Tom's "Mother of All Presentations" (MOAP) is available now at You can download it as a PowerPoint or a PDF. We've been releasing a new section every other week throughout 2012.

The "15H Theory of Everything" concludes in this section with Hsieh—that's Tony Hsieh, the founder and CEO of Zappos. The theme of the presentation is Wow! Use the word in your daily activities. You might even consider putting it in your corporate values statement as Zappos has done.