News, Notes, and Links.
From All Over.

Cool Friend Dave Balter wrote an article for Inc. magazine about the importance of humility for business leaders. The tidal wave of response prompted him to establish a website to publish people's many stories about humility (and ego) in the workplace. One of Tom's favorite themes, Servant Leadership, is subtly in evidence, and we're happy to nudge you to take a look: www.HumilityImperative.com.

Cool Friend Fred Reichheld introduced his book The Ultimate Question in 2006: "How likely would you be to recommend us to a friend?" Now he has a new book (out today!), written with Rob Markey, The Ultimate Question 2.0., presenting stories of companies "from Apple to Zappos" and how the ultimate question has transformed them.

We've been in communication with Ian Sanders since we shut down our comments section, where he used to be a frequent contributor. He has a new book with coauthor David Sloly, Zoom, which aims to help you jump-start a business in 60 (!) days.

Tom has been using a quote from consultant Adrian Slywotzky for years ("Future-defining customers ... represent a crucial window ..."). Slywotzky has a new book coming out in October, and the title is intriguing: Demand: Creating What People Love Before They Know They Want It. You can read his preview in Fast Company magazine here.

Another long-time friend of Tom's, Marcus Buckingham, has a new book, StandOut. We suggest you check it out, and you might also want to see where he named Tom's blog one of the Top 10 Management & Leadership Blogs.