Tom read The Little BIG Things for the audio version. We are posting one section at a time of audio files on our book page. Today's section is "Others," which follows "Self" in the text. In other words, first Tom gave ideas for working on yourself to improve your own business performance, and next he gave ideas for how to treat others to the same end. I think the titles of the entries in the "Others" section tell a great deal of the story, but you might want to listen to the audio items to get more of it.
#27. Kindness Is Free!
#28. Civil! Civil! Civil!
#29. Listen to Ann—and "Act Accordingly."
#30. "Being There." (Or: How I Learned First Principles from My Grandfather's Last Rites.)
#31. Appreciating the Great Battle: A Case for Consideration.
#32. Thoughtfulness Is Free (or Close Thereto).