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Tom in London

It's been an exciting week for Tom in the UK, with a gala evening at Thinkers50, and appearances at both the Cass and the Saïd business schools. [more]

Tom in London

It's been an exciting week for Tom in the UK, with a gala evening at Thinkers50, and appearances at both the Cass and the Saïd business schools.

Have you installed in your tenure a very comprehensive customer satisfaction scheme for all internal customers?” — Tom Peters Not subscribed to Tom's Quotes? Join the fray.