Working the Room

The key to engaging an audience is to make a human connection. Tom explains exactly how he does this in a conversation with colleague Shelley Dolley in the latest in our Off the Cuff video series. You can find the video at YouTube (time: 2 minutes 57 seconds).

Working the Room

The key to engaging an audience is to make a human connection. Tom explains exactly how he does this in a conversation with colleague Shelley Dolley in the latest in our Off the Cuff video series. You can find the video at YouTube (time: 2 minutes 57 seconds).

If you want to serve the customer with uniform Excellence, then you must FIRST effectively and faithfully serve those who serve the customer—i.e., your employees, via maximizing tools and professional development.” — Tom Peters Not subscribed to Tom's Quotes? Join the fray.